The latest etiquette: how to use a mobile phone
Mobile communication has greatly simplified life, saving a huge amount of time and effort, and at the same time complicating it. “With what?” – you ask. But with what … Photo: Depositphotos Remember how long ago you had to deal with mobile spam? And listen to someone else’s private conversation in public transport? Or, relaxing in the forest, listening to unpleasant music from someone’s portable speaker? Do you know situations like this? Or maybe you yourself became their cause?
The younger generation could be blamed for everything if only they behaved in a similar way. But more and more often we see grandparents bringing music from their mobile phones to their speakers for a walk with their grandchildren, and adults, held, influential people conducting business negotiations on the speakerphone in the theater lobby … The Mobile Apocalypse led to loud outsiders conversations of strangers, cold spam calls of telemarketers and other “mobile trash” are perceived today quite calmly, but in vain …
Indeed, accepting the situation “as it is,” we seem to agree with these incomprehensibly established “norms” and do not reserve ourselves the opportunity to change the current state of affairs. Have you met respectable uncles who are negotiating through a speakerphone in a public place? Photo: Depositphotos In some developed countries, etiquette rules when using phones are broadcast to the public by mobile operators and manufacturers in the form of advertising. In the meantime, while this wonderful trend has not yet reached us, let’s try to correct the situation on our own by studying the rules of the latest etiquette regarding mobile communications and starting to follow them:
1. Do not make or receive calls in public places or vehicles. If you still need to call or answer an urgent call – move to a more secluded place, speak in an undertone, briefly and on business.
2. Choose calm and neutral ringtones.
3. Mute the keypress sound.
4. Turn on the answering machine when coming to a formal event, in a movie, theater, museum, gallery, philharmonic. An answering machine in this situation is more convenient than a silent mode, since people calling you, instead of spending time on repeated calls, can immediately leave a message.
5. Mobile contacts of your friends and acquaintances can be transferred to third parties only with the consent of the first.
6. Acceptable call time – from 8 to 22 hours.
7. Calling back to an unknown missed number is optional, and sometimes unsafe.
8. If the situation allows, it is preferable to write a message to a free messenger than to call, since it is often more convenient for a person to reply to a message in a messenger than to a call (exception – communication with relatives and also elderly people).
9. Do not leave your personal phone in the workplace: calls received on it can be annoying and distracting your colleagues from work.
10. It is advisable to never use your personal phone number in work (sometimes employees make a similar mistake, wanting to make contact with the best customers as convenient as possible; as a result, they have to receive business calls on weekends, during holidays, and sometimes after dismissal). This behavior blurs the boundaries of business communication.
11. When making a business call, you don’t need to ask your interlocutor if he has a “minute”, “5 minutes”, or is it convenient for him to talk: this only puzzles the interlocutor and takes time (maybe in order to decide which then a certain question, a person is ready to distract from current important matters; and at the moment he is not able to discuss other nuances). If a person does not have a minute to talk, he most likely will not answer your call; it is better to be as concise as possible in the presentation of the essence of the matter and specific in your question.
12. If you yourself find yourself in a situation where there is no time to answer the call – you have two acceptable options: Do not answer and call back later. If your boss or someone in your senior management calls you, this option is preferable. Having answered, immediately inform the interlocutor that you do not have the opportunity to talk (and indicate the time at which you can call back). In no case do you need to answer and listen to the question of the interlocutor only in order to inform you in response that you are now uncomfortable to speak. (It’s inconvenient to say so – don’t say so! But to answer, to listen to the question, then to end the conversation is impolite.)
13. Using music instead of a beep is controversial, especially in a business environment; and the use of beeps is not permissible at all.